Questions
The answers Marta gives twenty times a day.
If yours is not here, call. The person who schedules the teams picks up.
Prices and what is included
Is the price on the website the price I pay?
Yes. The estimator uses our real prices by kind of clean and size of the place. The number is confirmed when you book and only changes if you add an extra. Nothing is added on the day.
Why is it a range and not one number?
Because a two-bedroom home with a dog and a toddler takes longer than the same floor plan with one quiet adult. The first visit tells us where in the range you land; from then on the price is fixed.
Do you bring your own supplies?
Everything: a HEPA vacuum, color-coded microfiber, mops, squeegees, the products for each surface. Fragrance-free on request. We use nothing of yours unless you ask us to.
What is not included?
Inside the oven, the fridge and the cabinets, interior windows, laundry and balconies are extras you tick when you book, each with its own price. Exterior windows, mold removal and biohazard cleaning we do not do.
The visit
Do I need to be home?
No. Many customers leave a key or a lockbox code; it lives in our safe on a numbered tag with no address. For the first visit, fifteen minutes with you there saves the team an hour of guessing.
What about pets?
Dogs and cats are fine; tell us in the booking notes. The team keeps doors closed as they found them and never lets an animal out. If a pet is nervous around the vacuum, a closed room for an hour helps everyone.
Will it be the same people every time?
On a recurring plan, yes: the same pair, the same weekday. If one of them is ill, you hear before they arrive and the replacement comes from the same team.
How do I reschedule or cancel?
Call or write up to 24 hours before the arrival window and nothing is charged. Inside 24 hours we charge half the visit, because the team cannot be rebooked that late.
After the visit
How do I pay?
After the visit, by card or bank transfer against the invoice we email the same day. Recurring plans are invoiced monthly. Nothing is charged online when you book.
What if something was missed?
Call within 24 hours and the same team comes back, free, and fixes it. The checklist on the counter has a column for you to mark what to look at.
Are you insured?
Liability insurance and a fidelity bond on every person who enters your home. The certificate comes with the first invoice, and sooner if you ask.
Do you clean offices?
Yes, after hours, with a key and an alarm code kept in our safe. Weekly to nightly, priced by the square foot. The office page has the quick quote.