Privacy
Privacy policy
Short, because we collect little. Last updated .
What we collect
When you book a clean or write to us, we receive what you type: your name, phone number, email address, the address of the place to clean, how we get in (someone home, a key or lockbox, a concierge), the subject you pick and the message or notes you add. The booking form also records the kind of clean, the bedrooms, bathrooms or area, how often, the extras and the checklist you ticked, and the day and time of the arrival window you chose. The estimator, the plan comparator and the area checker run in your browser and send nothing unless you press "Book this clean" or send a form.
Why
To do what the form asked for and to be contacted about it: confirm the booking, send the names of the team the evening before, reach you if the window has to move, and keep the history of the place so the same team can come back. We do not sell or share this information and we do not send marketing unless you ask for it.
Where it goes
The forms send an email to the office. If the site uses a form service instead of its own mail handler, that service processes the message to deliver it; its own policy applies to that step. The site itself sets no cookies and loads no third-party scripts, fonts or analytics.
Keys and access
A key or a lockbox code you leave with us is stored in a safe on a numbered tag that carries no address. The link between the tag and your address exists only in the office records and is destroyed when the plan ends and the key is returned.
How long
Booking records stay with the history of the place for the length of the plan plus the years our accountant requires. Messages that do not become a visit are deleted after twelve months.
Your choices
Write to hello@example.com or call the office to see what we hold about you, to correct it, or to have it deleted where the law allows. We answer within thirty days.
Changes
If this policy changes, the date at the top changes with it. The current version is always on this page.