The team
Four people. Two of them come to you, every time.
Recurring plans keep the same pair. The text the evening before tells you who.
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Ana Ruiz
Team lead for homes. Writes the checklists, trains every new hire for six weeks, and still does the first visit of every new plan. Nine years at Lustrum.
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Louis Carter
Commercial lead. Runs the night round, holds the office keys and the alarm codes, and writes the log by the door. Twenty years in facilities before Lustrum.
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Priya Nair
Deep cleans and move-outs. The grout person, the oven person, the one landlords ask for by name. Four years at Lustrum, two of them training the second team.
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Tomás Almeida
Windows, floors and carpet extraction. Drives the van with the extractor, knows which floor takes which mop, and does the glass on the office round. Six years.
What the certificates in the van mean
- Insured and bonded
Liability insurance and a fidelity bond on every person who enters your home. The certificate comes with the first invoice.
- Background checked
Every hire, before the six weeks of training start. Renewed every year.
- Trained on surfaces
Stone, hardwood, glass and appliance finishes, with the supplier's own courses. It is why there is no vinegar in the van.
Work here
A fourth team is coming. So are two more people.
Paid training, daytime hours for homes, a van that comes to you. Send a note with what you have done.